Consumer interest litigation under the consumer protection act, 1986 in india: a critical analysis
The technology and law are said to be in race with each other. This requires law to amend itself and evolve so as to keep its promise of maintaining order and rendering justice to the needy who very often are weak. This is also true about the consumer protection laws. The Traders, every now and then, innovate new techniques to lure customers with the aid of modern day well organized advertising agencies. But the Consumer Protection Act, which is meant to protect the common poor consumer against any such injurious acts on behalf of traders, is more than two decades old legislation wherein many lacunas have been identified. One such defect is the limited scope of bringing public interest litigation which in effect renders the Consumer Protection laws an affair of middle class men and resulting in denial of access to equal justice to large section of poor, weak and illiterate masses who are pitched against a well organised and equipped class of men - the traders.
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